Consumer Protection Against Unfair Trade Practices in Bangladesh

Introduction

As businesses expand and competition becomes fiercer, some business houses resort to unethical methods of attracting customers and boosting profits. These unethical trade practices not only harm consumers but also destabilize the market. To counter such misconduct, Bangladesh has enacted strong consumer protection laws to ensure ethical business conduct.
At The Justice Corner, we are committed to helping clients navigate the legal system and seek justice whenever their consumer rights are violated.

What are Unfair Trade Practices?

Understanding Unfair Trade Practices

Unfair business practices refer to misleading, deceptive, or fraudulent business conduct that exploits consumers. Such practices can occur through deceptive packaging, price setting, misleading advertising, and fraudulent trade agreements.
Some of the most common unfair business practices in Bangladesh include:

• False Advertising – Misleading promotion of a company’s or product’s quality, characteristics, or benefits.
• Bait and Switch – Advertising a product at a lower price to lure customers, then persuading them to purchase a more expensive item.
• Price Fixing – Collusion between companies to manipulate market prices.
• Defective Products – Selling goods that fail to meet prescribed quality standards or that contain hidden defects.
• Fraudulent Financial Schemes – Investment or loan scams designed to deceive and exploit consumers.

These practices make consumer protection essential for safeguarding public interests.

Consumer Protection Laws in Bangladesh

The Consumer Rights Protection Act, 2009

The Consumer Rights Protection Act, 2009 is the primary legal framework for protecting consumers in Bangladesh. This law provides individuals with legal remedies against fraud, deception, and exploitation. Key provisions of the Act include:

• Right to Safe Goods and Services – Businesses must ensure that their products and services are safe for consumers.
• Right to Information – Companies are obligated to provide clear, accurate, and complete information about their products.
• Right to Compensation – Consumers are entitled to refunds or compensation for losses caused by unfair trade practices.
• Prohibition of Hoarding and Price Manipulation – Businesses cannot artificially inflate prices by stockpiling essential goods.
• Penalties for Violations – Strict penalties, including fines and imprisonment, are imposed on companies engaging in deceptive practices.

This robust legal framework ensures strong consumer protection measures for Bangladeshi citizens.

Steps to Take if Your Consumer Rights Are Violated

If you believe you have fallen victim to unfair trade practices, follow these steps:

1. Gather Evidence

Collect all relevant documentation, such as receipts, advertisements, contracts, and any other proof of the misconduct.

2. Contact the Business

Reach out to the business in question. Many businesses will address consumer complaints voluntarily to maintain their reputation.

3. File a Complaint

If the matter remains unresolved, file a complaint with the Directorate of National Consumer Rights Protection (DNCRP).

4. Seek Legal Help

If necessary, consult a trusted law firm like The Justice Corner to explore your legal options and seek appropriate remedies under consumer protection laws.

How The Justice Corner Can Help

At The Justice Corner, one of the leading law firms in Bangladesh, we specialize in consumer protection cases. Our experienced legal team offers:

• Expert Legal Advice – Assessing the merits of your case and advising you on the best course of action.
• Legal Representation – Representing consumers in disputes, negotiations, and court proceedings.
• Strategic Solutions – Tailored strategies to ensure your consumer rights are protected and justice is served.

Whether you are dealing with fraudulent transactions, deceptive advertising, or defective products, we are dedicated to fighting for your rights.

Conclusion

Unfair trade practices can lead to financial loss, frustration, and distrust among consumers. However, Bangladesh’s strong consumer protection laws, combined with expert legal assistance, enable consumers to stand up against unethical business practices.
At The Justice Corner, we are committed to promoting justice and fairness in the marketplace. If you or someone you know has been affected by unfair trade practices, contact us today for professional consumer protection support.